Privacy Policy, Terms & Conditions
Privacy Policy
1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
2. You can cancel the SMS service at any time. Just text “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly by calling 434-944-6982 or emailing [email protected].
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our Privacy Policy, Terms and Conditions: https://haeferhomes.com/privacy-policy/
Haefer Branch LLC (DBA Haefer Homes) (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, communicate with us, or interact with us as a client, prospective client, or visitor.
By using our services, website, or providing us with your information, you consent to the practices described in this policy. If you do not agree, please do not use our services or provide your information.
WIRE FRAUD WARNING: You will NEVER be asked via email to wire or send funds to anyone — including title and settlement companies. DO NOT COMPLY WITH EMAIL INSTRUCTIONS TO WIRE FUNDS. Always verify wiring instructions verbally via a known, trusted phone number.
Information We Collect
We may collect the following categories of information:
- Personal Information: Name, email address, phone number, mailing address, date of birth, government-issued identification (for transactions), and other contact details.
- Real Estate Transaction Information: Property details, financial information (such as income, credit scores, mortgage pre-approvals), employment information, and details related to buying, selling, renting, or investing in real estate.
- Communication and Marketing Data: Preferences, inquiry details, feedback, and records of communications including emails, calls, texts/SMS, and forms submitted.
- Technical and Usage Data: IP address, browser type, device information, cookies, and analytics data from our website.
- Other Information: Any additional data you voluntarily provide, such as during consultations, bootcamps, masterclasses, or client events.
How We Collect Information
We collect information:
- Directly from you (forms, emails, phone calls, SMS, in-person meetings, or event registrations).
- Automatically through our website and tools (cookies, analytics).
- From third parties (e.g., MLS systems, credit reporting agencies, title companies, lenders, or public records) as permitted by law.
How We Use Your Information We use your information to:
- Provide real estate services, including listings, buyer representation, transaction coordination, and support.
- Communicate with you about appointments, transactions, market updates, and important notices (including via SMS).
- Send marketing communications, newsletters (“Haefer Homes Unlocked”), promotions, and educational content (you may opt out at any time).
- Improve our website, services, and client experience.
- Comply with legal obligations, prevent fraud, and enforce agreements.
- Conduct business operations, accounting, and record-keeping.
Sharing Your Information We may share your information with:
- Data will not be sold or shared with third parties for marketing or promotional purposes.
- Service providers and partners (e.g., lenders, inspectors, appraisers, title companies, photographers, marketing platforms, and client relation tools, etc.).
- Keller Williams and affiliated real estate professionals when necessary for your transaction.
- Legal authorities or as required by law, court order, or governmental request.
We do not sell your personal information to third parties for monetary, marketing, or promotional compensation.
Data Security We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no security system is perfect, and we cannot guarantee absolute security.
Cookies and Tracking Technologies Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and deliver personalized content. You can manage cookie preferences through your browser settings.
Your Rights and Choices You may:
- Request access to, correction of, or deletion of your personal information.
- Opt out of marketing communications (reply “STOP” to SMS or use unsubscribe links in emails).
- Limit certain data sharing where required by law.
To exercise these rights, contact us using the information below. Virginia residents may have additional rights under applicable state law.
Children’s Privacy
Our services are not directed to children under 18 or otherwise emancipated. We do not knowingly collect data from children.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
Changes to This Privacy Policy
We may update this policy periodically. We will notify you of material changes by posting the new policy on our website and updating the effective date.
Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact 434-944-6982.
For more information and Terms and Conditions, please see our Terms and Conditions page.
Terms & Conditions
Please read these Terms and Conditions (these “Terms”) carefully before accessing or using the website, mobile applications, or other online services (collectively, the “Services”) provided by Haefer Homes, a DBA of Haefer Branch LLC (“Haefer Homes,” “we,” “us,” or “our”), a licensed real estate firm in Virginia (License #0226038358), operating under the brokerage of Keller Williams at 1179-A Vista Park Dr, Forest, VA 24551.
These Terms govern your access to and use of the Services. They do not apply to formal real estate brokerage transactions, which are handled through Keller Williams and licensed agents under separate agreements.
By accessing or using the Services, registering an account, clicking “accept,” “agree,” or similar buttons, attending open houses or events hosted by us, or otherwise engaging with our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
1. Recordings of Conversations and Transactions
Virginia is a one-party consent state. We reserve the right to record all telephone calls, video conferences, in-person conversations, and other communications involving our team for quality assurance, training, dispute resolution, and record-keeping purposes. By using the Services or communicating with us, you consent to such recordings.
2. License to Use the Services
Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial use (unless otherwise agreed in writing). All content, features, and functionality are owned by us or our licensors and protected by intellectual property laws.
3. Account Registration and Security
You may need to create an account to access certain features. You agree to provide accurate information and keep it updated. You are responsible for the confidentiality of your login credentials and all activity under your account.
4. Communications
By using the Services, you consent to receive communications (email, phone, text, etc.) from us. You may opt out of marketing messages, but service-related communications will continue.
5. Your Conduct
You agree not to:
- Use the Services unlawfully or for fraudulent purposes.
- Post harmful, defamatory, infringing, or obscene content.
- Introduce malware or interfere with the Services.
- Scrape data or use automated tools without permission.
- Impersonate others or violate anyone’s rights.
We may monitor usage and remove violating content.
6. Third-Party Materials
Links and integrations to third-party services are provided for convenience. We do not endorse them and are not responsible for their content or practices.
7. Artificial Intelligence Features
AI tools may be used in some features. Outputs may contain errors or biases. You agree to verify AI-generated information independently before relying on it for decisions.
8. Transactions and Subscriptions
Purchases and subscriptions are subject to the terms presented at checkout. Payments are generally final and non-refundable. Subscriptions may auto-renew unless canceled.
9. Feedback and Submissions
By submitting feedback, comments, or content, you grant us a broad, royalty-free license to use it.
10. Intellectual Property
All trademarks (including “Haefer Homes”) and content on the Services belong to us or our licensors. Do not use them without permission.
11. Disclaimers
The Services are provided “AS IS.” We make no warranties regarding accuracy, availability, or fitness for a particular purpose.
12. Limitation of Liability
Our liability is limited to the maximum extent permitted by law. In no event will our total liability exceed the greater of $50 or amounts you paid us in the prior 12 months.
13. Indemnification
You agree to indemnify us against claims arising from your use of the Services or violation of these Terms.
14. Termination
We may suspend or terminate your access at any time.
15. Governing Law and Dispute Resolution
These Terms are governed by Virginia law. Disputes will be resolved through binding individual arbitration in Campbell County, Virginia. You waive class actions and jury trials.
16. Contact and Complaints
Contact us at (434) 944-6982 or [email protected]. Virginia residents may contact the Department of Professional and Occupational Regulation regarding licensing matters (https://www.dpor.virginia.gov/).
17. Miscellaneous
- These Terms are the entire agreement.
- We may update them; continued use constitutes acceptance.
- Invalid provisions will not affect the remainder.
- Users outside the U.S. access at their own risk.
For further information, please see our Privacy Policy or Contact us at (434) 944-6982 or [email protected].